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Andrew Pollock


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Monday, 03 April 2006

Dear Mr Dell,

Your US service organisation is fucked. Completely and utterly fucked. Outsourcing it to India, and implementing a voice recognition system that cannot understand single-word responses only exacerbates the problem.

If I buy a laptop, which has an international warranty, make the fucking service tag information accessible internationally!

There is nothing more infuriating than having to fight a telephone system that is clearly deficient, then to speak to an Indian who can understand me about as well as your telephone system, and then to be told that because my service tag information cannot be retrieved, I cannot be helped.

The Asia-Pacific support organisation is a model of good customer service on the contrary, their only fault was they could not ship me a new hard drive, forcing me to deal with the abomination that is the United States support.

To make matters worse, once it was determined that I needed to effectively do an ownership transfer from myself to myself in a different country, the online system tells me it will take up to 10 business days! For a laptop with a next-business-day fucking warranty! What the fuck?

Why the hell should I ever buy another computer from you?

Love and sloppy kisses,


[23:04] [rant] [permalink]