Happy shareholder/customer of Netflix
Netflix really is a great service. (That is why I bought some shares in them after all) I like their core product offering, and I like that they're fairly switched on technically with their website. Now I also like their phone support.
We were supposed to receive Clerks: Tenth Anniversary Edition, but we received the bonus disk instead (I'm not even sure how you can do that, it doesn't appear to come up when you search for "Clerks"). I reported it as mislabeled, via the website, but this wasn't really accurate: the sleeve said it was the bonus disk. We'd just been shipped the wrong disk.
I wasn't sure whether the mistake was that we'd received the wrong disk, or that it was misrepresented in the DVD list on the website. I discovered that our $13.99 a month seems to entitle us to 24-hour telephone support (can you believe that?), so I called them up, bashed in our customer identification number, and in under a minute at 11:48pm on a Saturday night, was connected to an all-American sounding "Jill", who very quickly identified that we had indeed been shipped the wrong DVD, and so organised for the right one to be shipped out.
The entire experience was delightful. Yay for Netflix having competent phone support.