(Well we haven't even gotten on the plane yet)
I'm pretty sure that this is the first time I've flown British Airways.
Sarah and I are off to Zurich via London, and when we rocked up at the airport to check in, we couldn't get seats together. We're sitting in the middle seat in front of each other.
We were quite taken aback by this, as we've done a fair bit of flying together and never had this happen before. We mentioned this to the customer service person when we dropped our bags off, and she told us the reason was because they have online check-ins, all the seats go from people checking in online. They only seat people together with infants, in parties of three, or in a wheelchair. She went on to say all the airlines are like that.
Not in our experience.
So once we got through security and into the BA lounge, I thought I'd try again and see if we could get reseated. The customer service person in the lounge had a quick glance at the computer, and told me there was nothing available. There was no attempt to re-seat other passengers travelling alone, or anything. It looked like she based her inability to do it off the available seats.
I'm just really surprised.